cleaning faqs, home cleaning faq, house cleaning faq, janitorial faq, condo cleaning faq, apartment cleaning faq, commercial cleaning faq

1. How will our relationship work?

We will gladly offer you a free estimate. If your service will be ongoing, we do require an agreement for a minimum of four sessions for you to take advantage of ongoing service discount prices. References are available for your verification purposes at your request.

2. What will Nancy's Cleaning Services do in my home?

Our service includes dusting baseboards, pictures, lampshades, knick-knacks, window sills, furniture, and basic light fixtures, and vacuuming throughout. Cupboard fronts are spot-cleaned, floors are washed, and the kitchen and bathrooms are cleaned. We will try our best to accommodate all your reasonable routine general cleaning needs.

3. At what time will you arrive?

Our normal work days are Monday through Friday, 9:00 a.m. to 5:00 p.m. We will assign you a mutually satisfactory day and a morning or afternoon cleaning session. Normally, we will always be there at the same time. We offer night services for businesses only.

4. Do I have to do anything before the cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before to pick up clothing, toys and other household items.

5. What if something is damaged when my home or business is cleaned?

We treat your home and business with the greatest care; however, should damage or breakage occur while we are cleaning your home or business, we will make every effort to have the item repaired, or replaced. If it cannot be repaired, insurance claims will be filed when necessary.

6. Am I potentially liable for worker's compensation insurance or taxes?

Many homeowners and businesses are not aware of their potential personal liability for work-related injury and social security taxes for independent home-service workers. Don't worry. Nancy's Residential Services is a business and therefore relieves you of insurance and  tax liability

7. Do I need to provide any supplies or equipment?

For your convenience, equipment and normal supplies are provided. We do ask you leave one full roll of paper towels We would be pleased to accommodate you should you wish us to use your own preferred supplies.

8. Do I have to be available when the cleaning technician comes?

Most of our customers are not. For security, only the professional who clean your home have access to the keys. For added security, keys are coded individually and cross-referenced separately.

 

Our rates are competitive and our estimates are free. Request an estimate here